I know it's presenting as a new problem, but anyone who did desktop support has come across the mindset of folks who don't know about directory structure. It's why the corporate I interned at had a mandatory onboarding course that explained the corporate network and how the company drives were laid out. We had a similar thing at university when first years started.
also the oldest of Gen Z are going to be in their 20s, with the greater part of them still being in junior or high school - and they don't as often do short term jobs in offices where they would often still encounter physical files (I don't know if kids still have drawers with their names on them or lockers in high school, as surely it would be simple to teach that directories are much the same thing?)
I think it's more of a symptom of organisations being unprepared or unwilling to train and on-board people. Don't just assume schools will teach these kids. I'd have thought with STEM universities would assume that the kids know next to nothing about lab protocol so you teach them 1st semester. It should be no different for how they interact with electronic systems
assuming that kids do still have physical storage trays/lockers it should be simple enough to remind young adults at University of their schooldays, or even relate it to the contents of sports holdall or rucksack or whatever is nowadays used for transporting items to and from school?
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