I just wanted an account at @Hetzner_Online but they don't accept my French ID as proof of identification and refused me as a customer. Ranted on the phone: turns out they can't tell me why, but I can send them a selfie.

Did anyone have a similarly shit experience with them?

Weird things:
- After the check they turned me down without even saying how to fix the issue
- They can't tell me why the check failed because they don't want their security processes to be understood by other companies
- A selfie with my ID will fix whatever issue there is O_o

Show thread

@shiro you're a foreigner, so you can obviously be trusted less and are more likely an imposter or fraudster. however, if you can proof you are actually the person on that ID, they may believe you. </snark>

@xpac The picture on the ID is very old, I'm curious to see if they will believe I'm not an imposter after that T_T

@shiro my experience with such processes is: it doesn't really matter. they just wanna check that box on their compliance form. I recently used the German PostIdent to validate my identity, and besides telling them I don't live at the address on the ID anymore, they insisted to use the old one, not the one I had a confirmation letter of residence for.
However, after that I sent I could just change my address in a web interface 🤷‍♂️


@xpac It's not about a generic compliance form, it's about their super-secret security-by-obscurity processes that nobody is allowed to know about -_-

· · Web · 0 · 0 · 0
Sign in to participate in the conversation

chaos.social – a Fediverse instance for & by the Chaos community