I just wanted an account at @Hetzner_Online but they don't accept my French ID as proof of identification and refused me as a customer. Ranted on the phone: turns out they can't tell me why, but I can send them a selfie.

Did anyone have a similarly shit experience with them?

@juh Normally I wouldn't use Hetzner, I'm a fan of Greenhost (company, but a cool one) - but here I'm looking for a dirt cheap, pre-installed, low barrier Nextcloud and I haven't found a better offer :/

@utzer Yeah but they don't want to give it to me :(

@shiro well yes I got that. They still don't with the Selfie?
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@utzer Haven't had time to make it yet...

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@shiro anyway strange behaviour, I wonder why they have to check the identity at all, I mean if you give some form of payment, they just have to require prepaid. And not accepting a EU passport seems kind of against some law, at least I hope there is something that prevents such things.
However the selfie still seems reasonable to me, kind of annoying with the problems you explained, but generally for identification ok.

Lately a friend opened a bank account, which was only possible with a video chat were she had to hold here ID into the webcam and then tell them the information at the same time, so they could see she knows that information off-heart.

No Postident at least as @xpac had to do.

@utzer @xpac @shiro I would think it is Marketing. Maybe they just can't deliver.

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