@xanderio what else would you want to use for live chat?
@brandon matrix, irc, xmpp
Anything that is free and not controlled by a single corporation.
@xanderio Also, using Discord for literally anything else.
Open source really needs some sort of threaded organization. E-mail threads and Usenet threads, for instance. Not sure what has this in the modern era.
@vandys probably a ticket system, sadly the open source alternatives are not that great
btw that same is true for slack gitter and other non open chat systems